These Master Terms & Policies govern all quotes, invoices, proofs, artwork submissions, orders, production work, deliveries, shipments, website orders, portal use, and related services provided by Pluora Print Co.
By requesting a quote, approving a proof, paying an invoice, placing an order, submitting files, registering in the Pluora system, or otherwise doing business with Pluora Print Co., the client agrees to these terms.
These terms apply to all products and services offered by Pluora Print Co., including but not limited to apparel printing, headwear, business cards, banners, signs, posters, stickers, buttons, guitar picks, drinkware, and related design, setup, proofing, shipping, and fulfillment services.
All quotes are subject to change until accepted. Production does not begin until:
Orders are placed into production based on when payment is received, not when the quote was first requested or when the order was first discussed. Delays in payment may delay production, completion, and delivery.
All orders require full payment in advance unless otherwise agreed in writing by Pluora Print Co.
Once payment has been received:
Because all goods are custom-made, Pluora Print Co. does not accept cancellations based on change of mind, buyer’s remorse, event changes, or client preference changes after payment.
Clients must supply artwork in the highest quality reasonably available.
Preferred file formats, in order of preference:
Recommended artwork standards:
Pluora Print Co. is not responsible for poor print results caused by low-quality, low-resolution, flattened, compressed, improperly sized, or otherwise unsuitable files submitted by the client.
Before production begins, clients may be provided with a digital or physical proof. Production will not begin until approval is received where proofing applies.
By approving a final proof, the client confirms they have reviewed and accepted all visible details, including:
Once a proof is approved, Pluora Print Co. is not liable for errors contained in the approved proof, even if the error originated in the client’s original files or instructions.
Any reprint requested because of an error visible on an approved proof will be treated as a new order at the client’s expense unless Pluora Print Co. decides otherwise in writing.
Submitted artwork may sometimes need to be updated, modified, cleaned up, resized, colour-corrected, separated, reformatted, or otherwise adjusted:
Where the client is billed for artwork modifications, design time, cleanup, preparation, or redevelopment work, the client will own the specific updated artwork created through that paid work upon full payment.
In many cases, Pluora Print Co. may improve artwork on its own initiative to better suit printing, presentation, or production quality. Where those improvements are made by Pluora Print Co. without specific billed design time to the client, Pluora Print Co. retains ownership of those updated or enhanced files.
If the client wants Pluora-created updated or enhanced artwork files released, those files may be released at a rate of:
$45.00 per hour for the time spent on the updates.
Payment must be made before any such files are released. Final production files are not automatically included with a print order unless expressly stated.
By submitting any artwork, logo, design, slogan, graphic, image, or other material, the client warrants that they own it or have all rights, licences, and permissions necessary for Pluora Print Co. to use and reproduce it.
The client further warrants that submitted materials do not infringe third-party rights, including copyright, trademark, trade dress, patent, publicity, or other proprietary rights.
The client agrees to indemnify, defend, and hold harmless Pluora Print Co., its owners, staff, contractors, and affiliates from any claims, losses, damages, legal expenses, or liabilities arising out of the client’s submitted materials or alleged infringement.
Pluora Print Co. reserves the right to refuse, cancel, or stop production of any order containing content believed to be unlawful, offensive, defamatory, hateful, harassing, or infringing.
Printing on garments, textiles, hats, banners, stickers, signage, and other physical substrates is not the same as printing on paper or viewing a design on a digital screen.
The client acknowledges that minor variations may occur, including but not limited to:
Unless specifically agreed in writing, exact Pantone matching, exact colour matching to a screen, and perfectly identical placement across every item are not guaranteed.
Minor industry-standard print and production variances do not constitute defects and are not grounds for refund, return, or reprint.
Product availability is not always known at the quote stage. In some cases, an item, size, colour, blank, or supplier product may become unavailable, back ordered, discontinued, or delayed after an order has been approved, paid, and entered into the queue.
Pluora Print Co. is not responsible if a supplier later informs us that products intended for the client’s order are unavailable or delayed for a long, uncertain, or unknown period.
If this occurs:
Pluora Print Co. will attempt to communicate such issues through the Pluora Order Tracking Portal and/or the client’s email address. The client must respond promptly so that an alternate item, colour, size, product, or other resolution can be chosen.
If the client does not respond in a timely manner:
Any production, completion, turnaround, shipping, or delivery date provided by Pluora Print Co. is an estimate only and not a guarantee.
Estimated timelines may be affected by:
Rush services may be available for an additional fee. Details regarding rush orders may be found at:
RUSHINFORMATIONPAGE
Rush service availability is not guaranteed and depends on actual production capacity at the time of request.
Once a package leaves Pluora Print Co.’s possession and is transferred to a shipping carrier, courier, postal service, local delivery service, or other third-party delivery provider, risk of loss transfers to the client.
Pluora Print Co. is not responsible for:
If a shipping issue occurs after handoff, the client may need to pursue the matter with the applicable carrier. Pluora Print Co. may assist at its discretion, but is not obligated to replace, refund, or reimburse orders affected by third-party shipping problems.
If delivery fails because of:
the client is responsible for any additional shipping, handling, redelivery, or local delivery charges.
An order is considered complete when production has finished and the client has been notified that the order is ready for pickup, shipment, or delivery.
All order-related communication may be sent through:
Notification is considered delivered on the date it is posted to the portal or sent by email, whichever occurs first.
The client is responsible for monitoring both.
Orders intended for free pickup must be picked up within 30 days of completion notice.
Shipping may be billed before production or later if:
If additional shipping or delivery charges are not paid within 30 days of notice, or other arrangements are not made, the order may be deemed unclaimed.
If delivery or shipment fails and the client does not resolve the issue within 30 days of failure notice, the order may be deemed unclaimed.
Any order not picked up, paid for, or otherwise resolved within the applicable 30-day period may be considered unclaimed and may be discarded or otherwise disposed of by Pluora Print Co. without refund, credit, or compensation.
Pluora Print Co. may photograph completed, packaged, returned, failed-delivery, or unclaimed orders for internal records, dispute handling, and confirmation of condition and disposal.
Because all orders are custom, buyer’s remorse, change of mind, event changes, preference changes, or dissatisfaction based solely on subjective preference are not grounds for return or refund.
Claims for manufacturing defects or print errors must be reported within:
5 business days of receipt
Pluora Print Co. may require photos, samples, or return of affected items for inspection.
If Pluora Print Co. determines that a valid defect or production error exists, the company may, at its sole discretion, offer:
Approved reprints may require additional time, including new setup, screen preparation, art preparation, or production scheduling.
A quantity variance of up to 5% over or under the ordered quantity is acceptable and does not constitute a shortage, defect, or grounds for refund or reprint.
By placing an order, the client grants Pluora Print Co. and its staff permission, in their sole discretion, to photograph or record the client’s order while in progress, completed, packaged, or otherwise in production.
Such content may be used for:
The client may share or repost such content, but may not demand that Pluora Print Co. remove it or refrain from posting it, except where Pluora Print Co. has expressly agreed otherwise in writing before production.
All media captured by Pluora Print Co. remains the property of Pluora Print Co.
Pluora Print Co. supports honest feedback and lawful reviews. Clients may describe their actual experiences and factual concerns.
However, clients agree not to make or publish false statements, fabricated allegations, grossly misleading factual claims, or knowingly distorted accounts about Pluora Print Co., its staff, or its services.
Nothing in this section prohibits fair comment, truthful reviews, or lawful consumer expression. It is intended only to address false, misleading, or defamatory statements presented as fact.
Pluora Print Co. reserves all legal rights and remedies in response to defamatory statements.
To the fullest extent permitted by law, the total liability of Pluora Print Co. arising from any claim relating to an order, product, service, delay, or dispute shall not exceed the total amount paid by the client for the specific order giving rise to the claim.
Pluora Print Co. shall not be liable for indirect, incidental, special, consequential, or economic damages, including:
whether arising from production delay, shipping delay, approved artwork errors, supplier delays, stock shortages, or any other issue.
Pluora Print Co. shall not be liable for delay, interruption, non-performance, or schedule disruption caused by events beyond its reasonable control, including but not limited to:
If such an event occurs, affected timelines may be delayed, suspended, or adjusted without liability.
Pluora Print Co. reserves the right to refuse, cancel, suspend, or decline any order, request, design, communication, or service for any lawful reason, including but not limited to:
The client is responsible for:
Pluora Print Co. is not responsible for delays caused by:
If communication delays interfere with production, procurement, proofing, substitutions, delivery, or completion, timeline estimates may be revised or suspended.
These terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.